Legal
Effective: 2026. Last reviewed: April 2026.
Middle Way Healing (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website or engage our services.
Personal Information. When you contact us, schedule an appointment, or fill out forms on our website, we may collect your name, email address, phone number, and mailing address.
Health Information. As a psychotherapy practice, we collect protected health information (PHI) as part of providing clinical services. This information is governed by HIPAA (Health Insurance Portability and Accountability Act) and our separate Notice of Privacy Practices.
Website Usage Data. We use Google Analytics to collect anonymous data about how visitors use our website, including pages visited, time spent on pages, and referring websites. This data does not personally identify you.
We use the information we collect to provide and improve our therapy services, respond to your inquiries and appointment requests, communicate with you about your care, comply with legal and regulatory requirements, and improve our website experience.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All clinical records are maintained in accordance with HIPAA requirements and applicable state law.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: with your explicit written consent, as required by law or court order, to protect the safety of our clients or others, or with trusted service providers who assist us in operating our practice (under strict confidentiality agreements).
You have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information (subject to legal retention requirements), opt out of non-essential communications, and file a complaint if you believe your privacy rights have been violated.
If you request an initial consultation and choose to provide your mobile phone number and opt in to text messaging, Middle Way Psychotherapy PC (“Middle Way”) may send you SMS text messages solely to coordinate that consultation. This section explains what we use SMS for, how often messages are sent, how to stop them, and how we handle your mobile information.
We use SMS narrowly — only to coordinate your initial consultation after you submit a consultation request through our website. Typical messages include:
We do not send marketing or promotional text messages. We do not use SMS for ongoing appointment reminders, ongoing care coordination, or any clinical communication. Ongoing communication with your clinician after you become a client happens inside our HIPAA-secure patient portal, not over SMS.
Message frequency is low and tied to your consultation request — typically one to three messages to coordinate your initial consultation, and none after that. Message and data rates may apply, depending on your mobile plan and carrier.
You can stop text messages at any time by replying STOP to any message you receive from us. You will receive one confirmation message and no further texts. You can reply HELP to any message for support, or contact us directly at info@middlewayhealing.com or (718) 635-1228.
The mobile information you provide in connection with SMS opt-in — including your mobile phone number and your consent — will not be shared with third parties or affiliates for marketing or promotional purposes.
We use Twilio, Inc. as our SMS delivery vendor. Twilio processes your mobile number and message content solely to deliver the text message on our behalf, under a contract that restricts use of the data to that purpose.
You must be at least 18 years old to opt in to text messaging from Middle Way. If messages about a minor’s care need to be sent, they will be sent to a parent or legal guardian who has opted in.
We may update this SMS section from time to time. Material changes to how we use SMS, what categories of messages we send, or how we handle mobile opt-in data will be posted on this page with a revised effective date.
Our website uses cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser preferences. We use Google Analytics to understand website traffic patterns and improve our services.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Middle Way Healing
15 Monroe Place
Brooklyn, NY 11201
Phone: (718) 635-1228
Email: info@middlewayhealing.com